Benefits of Local Telecommunications
Larger
telecommunication companies like Verizon, AT&T, and Centurylink have taken
a firm hold of the industry marketplace and many businesses have signed
contacts with large corporations out of brand recognition and too little
research. For many customers, however, better telecommunication options lie
with locally based and operated companies that can offer better service for
businesses and residential customers.
California and
Nevada customers have been enjoying the services of locally based company TelePacificCommunications since the company's inception in 1998. The company has grown
rapidly in the past 15 years, with nearly four times the employees and over 12
times the amount of lines serviced. The reason for the company's success is
it's dedication to high quality customer service with a locally based
atmosphere and support system. Many companies provide high quality
telecommunication systems, but instead of relying on national customer service
centers, TelePacific has integrated 28 local offices and four customer service
call centers. This locally based service approach grants employees a stronger
appreciation of customers' areas and a stronger knowledge of each region and
the demographically required needs.
Of course, all
telecommunication companies need a strong infrastructure in order to succeed.
TelePacific has built a solid and dependable network that gives customers ultra
faster internet connection speeds, as well as local and long distance calling
options that can be optimized to each business or residential customer. While
their customer service is a critical business element, customers give
TelePacific a 92 percent satisfaction rating, as reported by a third party
survey company. As TelePacific expands into new territories, including the
state of Texas, their network and infrastructure will continue to improve.
Local businesses
are able typically able to offer better customer service due to a more intimate
knowledge and appreciation for their customers. As more locally based
telecommunication companies begin to improve service, giant business like
Verizon and AT&T may become the inferior option.
